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Refund policy

Returns and Refund Policy

At Glace, we are committed to providing you with products that improve the quality of life. We believe in the effectiveness of our products, and we recommend that you use them for a minimum of three weeks before considering a return.

If you are still unsatisfied after three weeks, please contact our support team at glace.support@gmail.com.

We offer a 30-day money-back guarantee from the date you receive your product. If you are not satisfied with your purchase, you can initiate a return by emailing us at glace.support@gmail.com

We will notify you of your refund within three days of receiving your item. Please note that once your refund is approved, it will be processed and you should receive it within 4-18 business days.

If you have any questions about our return policy or need help to initiate a return, please contact our support team at glace.support@gmail.com. We are available to assist you.

Thank you for choosing Glace. We appreciate your business and look forward to helping you improve your quality of life.

1. Our Guarantee

An approximately five minutes read… If you want to know immediately how to use products from Glace without any financial risk at all… With 10,800+ satisfying customers we know our Glace products deliver what they promise…

And that's exactly why we have a 30 days money back guarantee, 100% Free.


  • The 30-Day Money-Back Guarantee is our way of ensuring your complete satisfaction.
  • It takes time to see results:

Glace products are totally new and extremely helpful, but it goes without saying that the customer is required to commit to required routines as each person is unique in how long it takes to get the first results. 

Now, to initiate a refund, please see the instructions below:

2. Order edits / Cancellations:

Our cancellation policy is simple: If you need us to cancel your order for any reason, please get in touch as soon as possible.

Once an order is shipped, it can’t be edited and we usually can't stop our warehouse from completing the shipping process, so it’s important that you let us know as early as possible.

If we manage to prevent your order from being dispatched, we will cancel it and you’ll receive a full refund. If we’re unable to do so, don’t worry! You can return your order to us using the process below.

3. Damaged or Defective Items:

We're incredibly confident in the quality of our products. Unfortunately, on the odd occasion, a product may damage during transit or arrive defective. If this is the case, please email us at glace.support@gmail.com with proof like a photo or preferably a video of the defective product and we will provide a choice of a free re-shipment of the product or an immediate refund on the purchase.

Emails for a defective product must be sent within 3-5 days of delivery of the product.


Your email for a damaged or defective product should include the following details:

Subject line: Damaged or Defective product
Order Number
Full name
Photo or preferably a video of the defective product
Contact email address

4. Still not happy with your order?

We want you to love from you order! If you’re not convinced or completely satisfied beyond a shadow of doubt… at any time… we insist you immediately demand a return within 30 days of delivery date.

5. How to initiate a return?

Email us at glace.support@gmail.com You will be guided through the return process.

Your email for a return should include the following details:

Subject line: Return
Your Order No.
Your Full name
A Photo or preferably a video of the product
Your Contact email address


  • To be eligible for a return, the product must be clean and undamaged.
  • Customers are responsible for returning their item and may ship back the item using the courier of their choice. Upon request, we will send you our return address.
  • We reserve the right to refuse any unauthorized returns.
  • Returns will be reviewed and money will be refunded upon inspection & approval.

Have questions?

Don’t hesitate to email us at glace.support@gmail.comWe are here to help! :)